Sick or Hurt in Calgary? When to Call 911, Call 811 or Walk In
When you or someone in your family is sick or hurt, it isn’t always obvious where to go. Choosing the right option helps you get care sooner, and it keeps Calgary’s emergency departments free for people with life-threatening emergencies. Here’s a simple guide from Eversyde Medical Clinic, a family medicine and walk-in clinic in Evergreen, Calgary SW.
Watch: 911, 811 or walk-in? (40-second guide)
When to call 911
Call 911 or go to the nearest emergency department right away for any of these:
- Chest pain or pressure
- Trouble breathing
- Signs of a stroke: face drooping, arm weakness or trouble speaking (think F.A.S.T.: Face, Arms, Speech, Time to call 911)
- Heavy bleeding that won’t stop
- A severe allergic reaction, fainting, a seizure or a serious injury
If you have chest pain or signs of a stroke, don’t drive yourself. Call 911 and wait for paramedics.
When to call Health Link 811
Not sure how serious it is? Call 811. Health Link is Alberta’s free health advice line, open 24 hours a day, 7 days a week. A registered nurse can talk you through your symptoms and tell you whether you can care for yourself at home, should see a doctor, or need emergency care.
When to walk in to see a family doctor
For everyday illnesses and minor injuries, a walk-in visit is usually the right choice. You can walk in to Eversyde Medical Clinic for concerns such as:
- Coughs, colds and sore throats that aren’t getting better
- Ear pain and sinus symptoms
- Rashes and skin concerns
- Minor infections
- Minor cuts, sprains and strains
911 vs 811 vs walk-in: quick reference
| Option | When | Examples |
|---|---|---|
| 911 or emergency | Life-threatening emergencies | Chest pain, trouble breathing, stroke signs, heavy bleeding |
| 811 Health Link | Not sure how serious it is | Advice from a registered nurse, any time |
| Walk-in clinic | Everyday illnesses and minor injuries | Coughs, rashes, infections, minor injuries |
What to bring to a walk-in visit
- Your Alberta Health Care card
- Photo ID
- A list of the medications you take
- Any forms you need completed
Eversyde Medical Clinic walk-in hours and location
- Address: 130 – 2505 Eversyde Avenue SW, Calgary, AB T2Y 0W7 (Eversyde Plaza, Evergreen)
- Hours: Monday to Friday, 9 a.m. to 5 p.m. · Saturday, 10 a.m. to 2 p.m. · Sunday, closed
- Phone: (403) 930-3377
- Directions: search “Eversyde Medical Clinic” on Google Maps
We serve Evergreen, Bridlewood and nearby communities in southwest Calgary. Our doctors are not accepting new patients at this time, but walk-ins are welcome during clinic hours. Please call during clinic hours rather than leaving a voicemail. See our services or contact us.
Frequently asked questions
Do I need an appointment for a walk-in visit at Eversyde Medical Clinic?
No. Walk-ins are welcome during clinic hours: Monday to Friday, 9 a.m. to 5 p.m., and Saturday, 10 a.m. to 2 p.m.
Are your doctors accepting new patients?
Not at this time. You can still walk in to see a doctor for everyday illnesses and minor injuries. To find a family doctor who is accepting patients, use Alberta Find a Provider or call Health Link at 811.
Is Health Link 811 free?
Yes. Health Link is Alberta’s free health advice line. You can call 811 any time, day or night, to speak with a registered nurse.
What should I do if I feel unwell after clinic hours?
Call 811 for advice from a registered nurse. If it’s an emergency, call 911 or go to the nearest emergency department.
Can I leave a voicemail to book or cancel?
Please don’t. Appointments can’t be booked, changed or cancelled by voicemail. Call (403) 930-3377 during clinic hours and our staff will help.
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This guide is general information, not medical advice. If you think you have an emergency, call 911.
